Terms of Business
TERMS AND CONDITONS
Please be aware that all work under taken is subject to your acceptance of these terms and conditions.
Payment by cheque or cash is to be made on completion of works.
Payment by bank transfer is to be made within 3 days of completion.
If you are cancelling a scheduled booking without at least 14 working days notice 30% of the quotation value will be charged as a cancellation fee, this must be paid within 5 days by bank transfer or cheque. Cancellation must be made in writing and sent via email.
All floor coverings and furniture should be removed before our arrival to the premises. If required removal of furniture can be requested prior to our arrival.
Under floor heating is to be turned off a minimum of 24 hours before our arrival to the premises.
We require that you arrange parking for our vehicle during the time spent at your premises and that you provide water and power to us free of charge.
Any time that we are kept waiting because there is no water, power or other trades working in our area will incur a charge.
We will endeavour to provide the highest quality finish, however this will be determined by the original condition of the floor.
We require that you or your representative must be present at the time of completion of the service so an inspection can be carried out.
If you are not completely satisfied with any of our work we will make alterations on the same day. Any subsequent problems that are not immediately identifiable upon compellation of works must be reported to us in writing within 24 hours of compellation. Returning after this time may incur a charge.
We reserve the right to amend the initial quotation, should your original requirements alter.